75
Customer GitHub
Issues Resolved
116
PRs to
Customer Repos
180
Work Units
(4 key accounts)
400+
PRs to
Fern Repos
Monthly Output
Monthly volume (March adjusted — 172 Twilio Expansion batch items excluded)
PRs (fern repos) Linear Issues Pylon Tickets
Customer Impact
CustomerWork UnitsGitHub IssuesPRs to ReposKey Work
Square583053Ruby v2 generator, SDK stability
Anduril54Self-hosted docs, auto-versioning
Cohere453028$50K North SDK expansion
Intercom231535Multi-SDK version upgrade
Total (4 accounts)18075116
Support Tickets by Customer
CustomerTicketsPeriodRole
Anduril113Jun 2025 — Mar 2026Primary deployed eng
Cohere48Jun 2025 — Apr 2026Primary deployed eng
Square43Jul 2025 — Apr 2026Primary deployed eng
Intercom25Jun 2025 — Apr 2026Primary deployed eng
Elevenlabs17Jun 2025 — Apr 2026Support
Payabli14Jun 2025 — Apr 2026Support
Alchemy14Jun 2025 — Nov 2025Support
Quarterly Volume
69
Q2 2025 (Jun start)
447
Q3 2025
340
Q4 2025
455
Q1 2026 (excl. batch)
* Q1 2026 raw count was 627, but 172 were Twilio Expansion planning/tracking items batch-created in March.